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FAQ

How can I book your service?
By clicking on the Booking tab, over the phone or by visiting our office personally.

Where can I find your office?
The address is 98/b FĂźredi Street (the Medicor yard), Debrecen.

How much before my trip should I make a booking?
Since our company works with a 72-hour booking deadline, the success of any transportation request within that period will depend on a) whether other passengers are registered for the given transport and b) the number of seats available in the vehicle.

Can I pay with credit card in the vehicle and in the office?
Yes, you can.

What to look for when you purchase with a credit/debit card?

About Security:

TLS, stands for Transport Layer Security, which is an accepted encryption mode. The bank's communication channel is protected by a 256 bit encryption key. A company, called VeriSign allows CIB Bank to use this 256 bit key to provide TLS-based encryption. Currently, 90% of the world's electronic commerce uses this encryption method. The browser program used by the customer, encrypts the cardholder's data before sending with the help of the TLS, so these data send to CIB Bank in an encrypted form, thus these cannot be interpreted by unauthorized people.

 

Card acceptance:

What types of cards can be used to pay?

You can use VISA and MasterCard embossed credit cards and some VISA electron, V pay cards. The possibilities of using a VISA Electron on the Internet depend on the issuing bank. The VISA Electron credit cards issued by CIB Bank can be used for online purchasing.

Which banks' cards are suitable for online purchasing?

Every VISA and MasterCard/Maestro cards that have been authorized for online payment by the card issuing bank, as well as web cards specifically designed for internet use.

Is it possible to pay via shopping cards?

Loyalty point cards issued by traders/service providers cannot be used to pay online.

Is it possible to pay via co-branded cards?

It is possible to pay via co-branded cards, which are MasterCard or VISA based and also suitable for online payment.

Steps of payment:

  1. Choose the service on our site, https://www.el-szallit.hu/hu_HU/online-megrendeles, and then pay the price of the service via bank card.
  2. After that, our customer service will send an e-mail to inform you about the details of the service you have ordered and the exact amount of payment.
  3. By clicking on the link, the secure payment guarantee page of CIB Bank opens, where you have to fill in your card details to start the payment.
  4. After typing your card details, click the "payment" button to start the transaction.
  5. Lastly, after the payment, you redirect to the Website, where you receive a confirmation of the result of the transaction.

In the case of successful payment via credit card -this means that after the checking of validity and cover, the debit card is accepted- CIB Bank will start charging the account of the cardholder with the consideration of the goods or services.

If you are not redirected from the payment page to the Website, the transaction will be considered unsuccessful. If you click on the "back" or "refresh" buttons of the browser, or close the browser before redirected to the store, the transaction will be considered unsuccessful.

If you would like more information about the result of your transaction, reason of failure, or details, please contact your bank

 

Process of payment:

How does the background process of the online payment work?

After the customer chooses the credit card payment method and initiates the payment on the trader's/service provider's website, the customer is transferred to the payment page of the Bank with a secure communication channel. To make a payment, you have to give your card number, the expiration date and the 3-digit verification code on the signature strip on the back of the card. You initiate the transaction, then the card goes through a real-time authorization, where the authenticity, cover and purchase limit of the card will be checked. If all the data is appropriate to continue the transaction, the proper amount of money will be blocked on your account (by the card issuing bank). The total amount will be debited (deducted) within a few days, depending on the account holding bank.

What is the difference between online purchasing and traditional shopping?

We distinguish Card Present and Card not Present transactions. The Card Present transaction works with a POS terminal device. After swiping the card and typing the PIN code, the terminal contacts the cardholder's bank through the authorization center, VISA or MasterCard network, depending on the type of the card and the issuing bank. Here the checking of validity and cover (authorization) takes place. Going backwards on this route, the POS terminal (and the trader as well) receives the approval or the rejection. The customer signs the receipt. The Card not Present is a transaction, when the credit card is physically not present during the purchase. This type includes those transactions, which are made in letter format, on the phone or electronically (Internet). In this case, the customer (cardholder) initiates the transaction by typing the requested card details on the secure payment page (256-bit encrypted). The customer receives a license number, which is the same as the number on the voucher.

What does reservation mean?

The transaction is automatically followed by a reservation (blocking), when the Bank becomes aware of this process, because the official data have to be received for the actual debit, which takes a few days and during this time the purchased amount can be spent again. Therefore, the proper amount will be separated and placed under a reservation. The reserved amount belongs to the account balance, so it comes with interest, but it cannot be spent once again. The reservation provides the rejection of those transactions that are no longer covered, although the account balance would allow it.

 

Unsuccessful payments and further actions

In what cases can be the transaction unsuccessful?

Usually the transaction is not accepted by the card issuing bank (i.e. where the customer received the card), or the permit request does not reach the card issuing bank due to telecommunication or IT error.

Card error

  • The card is not suitable for online payment.
  • The use of the card on the Internet is prohibited by the account holding bank.
  • The use of the card is prohibited.
  • The card details (card number, expiration date, code on the signature strip) were entered incorrectly.
  • The card has expired.
Account error
  • There is no cover to complete the transaction.
  • The transaction amount exceeds the purchase limit of the card.
Connection error
  • Disconnection during the transaction. Please, try again.
  • The transaction is unsuccessful due to timeout. Please, try again.
Technical error
  • If you did not redirected to the site of the service provider, the transaction is unsuccessful.
  • If you returned from the payment page to the site of the service provider with the help of "back", "reload" and "refresh" buttons, the transaction is automatically refused because of security reasons.
What to do if the payment procedure unsuccessful?

In each case, a transaction ID is generated from the transaction, we recommend to write down this ID. If the transaction is declined during the payment by the bank, please contact your bank.

Why it is important to contact the account holding bank if the payment is unsuccessful?

During the card check, the account holding bank (issuing bank) notifies the trade bank (acceptor) whether the transaction can be acceptable. The accepting bank cannot release confidential information to other bank's customer, only the cardholder identifying bank has the right to do so.

What does it mean, if I receive an SMS from my bank about the reservation/blocking, but the trader/service provider indicates that the payment was unsuccessful?

This may occur if the card has been verified on the payment page, but you have not returned to the trader's/service provider's website. In this case, the transaction is considered incomplete, so it is automatically unsuccessful. Thus, the amount will not be charged on your account and the reservation will be cancelled.

 

Security:

What do VeriSign and the 256-bit encrypted TLS communication channel mean?

TLS, stands for Transport Layer Security, which is an accepted encryption mode. The bank's communication channel is protected by a 256 bit encryption key. A company, called VeriSign allows CIB Bank to use this 256 bit key to provide TLS-based encryption. Currently, 90% of the world's electronic commerce uses this encryption method. The browser program used by the customer, encrypts the cardholder's data before sending with the help of the TLS, so these data send to CIB Bank in an encrypted form, thus these cannot be interpreted by unauthorized people.

After payment, the browser warns me that I leave the security zone. Is the security of my payment guaranteed this way as well?

Yes, absolutely. The process of the payment takes place in a communication channel, which is protected by a 256 bit encryption key, thus it is completely secure. After the transaction, you will be redirected to the trader's/ service provider's website. If the trader's website is not encrypted, the browser will warn you that you have left the encrypted channel. This does not mean a threat to the payment security.

What does the CVC2/CVV2 code mean?

In the case of MasterCard, this is the Card Verification Code, but the Card Verification Value is connected to VISA. This numeric value, encoded on the magnetic stripe of the card that can be used to determine the authenticity of a card. The so-called CVC2, which is the last three digit of the number on the back of MasterCard/Maestro cards, necessary for online purchasing.

What does "Verified by VISA" mean?

VISA cardholders registered in the Verified by VISA system can choose a password at the issuing bank, which helps to identify themselves if they purchase online and provides protection against unauthorized use of VISA cards. CIB Bank accepts those issued cards, which are in the Verified by VISA system.

What does MasterCard SecureCode mean?

MasterCard/Maestro cardholders registered in the MasterCard SecureCode system can choose a password at the issuing bank, which helps to identify themselves if they purchase online and provides protection against unauthorized use of MasterCard/Maestro cards. CIB Bank accepts those issued cards, which are in the MasterCard SecureCode system.

What does the UCAF code mean?

In the case of MasterCard/Maestro cards, a unique code, possibly received from your card issuing bank. If you did not receive one, please leave the field blank.

 

Can I pay to the driver?
Yes, if there is no other way to make the payment before the trip, you can pay to the driver as well.

Can I ask for an invoice if I pay in the vehicle?
Yes, but please indicate your name and billing address upon booking.

Can I pay with Euros, Dollars or Pounds in the vehicle?
Yes, you can. We calculate the amount using the daily exchange rate published by CIB Bank.
Please prepare the exact amount as our driver does not carry change in a foreign currency.
Please do not give coins to the driver. He will accept banknotes only. The change will be given to you in Forints.

If I book an airport shuttle, where will you pick me up?
Our goal is to transport the passengers and their luggage door-to-door, thus our vehicle will go to the address indicated by the passenger.

What time will the vehicle pick me up?
The exact pickup time for each passenger is calculated one day before their trip. We notify our passengers in a message sent to the phone number they provided at registration. Our notifications are sent out during the afternoon hours. If you don’t receive it until 6 pm, please call our customer service.

Does the driver stop for a break during the journey?
Yes, at least once for a few minutes.

How do I find your vehicle at the airport?
The massage we send you will contain details about the vehicle you have to look for.

Am I insured during my journey?
Yes, our vehicles have both passenger and luggage insurance.

What do I have to do if my flight is delayed?
As soon as you’re informed about the delay, contact us, so we can make the necessary arrangements.

If my flight arrives late, will you wait for me?
If the other passengers’ waiting time does not exceed 90 minutes, the vehicle will wait for you. If it does, we will seat you in our next ride.

Do you provide services to destinations other than the airport?
Yes, please call our customer service for a price negotiation. If you travel to a destination in Budapest other than the airport, a surcharge will be added to the base price.
Our schedules are adjusted to the passengers’ arrival time at the airport. This can cause an earlier arrival or a longer waiting time. In order to avoid any inconvenience, please call our customer service 1 or 2 days prior to the trip.

Can I ask for an infant car seat?
Of course, we have baby carriers, car seats and even booster seats. Please indicate your request on the booking form.

How far in advance should transportation be booked?
Our company operates with a 4-day booking deadline. We can only accommodate transportation requests within 96 hours if there is another passenger at the requested time, or if the passenger agrees to adjust to the schedule of other passengers.

For any further information, feel free to contact us at

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airplane Így kereshetnek ránk: Reptéri transzferek, Reptéri transzferek, belfödi és külföldi személyszállítás, belföldi transzfer, airport transfer, Debrecen, Hajdúszoboszló, Nyíregyháza, Miskolc, Tiszaújváros, Tiszafüred, Eger, Gyöngygyös vonzáskörzetében.
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