Kapcsolat
Magyar English

FAQ

How can I order your service?
It can be done either by clicking on the Ordering tab, via telephone or by visiting our office personally.

Where can I find your office?
It’s address is 98/b Füredi street (in the Medicor yard), in Debrecen.

How much ahead of time, before my trip I need to place the order?
Since our company works with a 72 hours ordering deadline, any transportation request within that time can only be accepted and carried out in accordance to other passengers on the same day.

Is there a possibility to pay with credit card in the vehicle or in the office?
Yes, there is.

Can I pay to the driver?
Yes, if there is no other way to make the payment before the trip, then you can pay to the driver as well.

Can I ask for an invoice in case I’am paying in the vehicle?
Yes, but please indicate your billing name and address upon placing the order.

Can I pay with Euros, Dollars or Pounds in the vehicle?
Yes, you can. We calculate the amount using the daily exchange rate published by the UniCredit Bank.
Please give the exact amount to our driver since he cannot give you any change in foreign currency!
Please do not give coins to the driver, since he can only accept banknotes! The change will be given to you in Forints.

If I order an airport shuttle service, where will the pick-up place be?
The aim of our service is to transport the passengers and their luggage door-to-door, thus our vehicle will go to the address defined by the passenger.

At what time will the vehicle pick me up?
The exact pick-up time for each passenger is calcaulated only one day before their trip. We are sending it in a message to the phone number they provided, during the afternoon hours. If you don’t receive it until 6 pm, please call our customer service.

Does the driver stop for a break, during the journey?
Yes, at least one time for a few minutes.

How do I find your vehicle at the airport?
The massage we send will also contain details about the vehicle you have to look for.
The arrival (lower) level of Terminal 2 at Budapest Airport is closed to traffic right now. Because of this, we can only pick up at the Departing (upper) level.

Am I insured during my jouney?
Yes, our vehicles have both passenger and luggage insurance.

What do I have to do, if my flight is delayed?
As soon as you’re informed about this fact, please contact us, so we can make the necessary arrangements.

If my flight arrives late, do you wait for me?
If the other passengers waiting time does not exceed 90 minutes, the vehicle will wait for you. If it would be more, than we will seat you in our next vehicle.

Do you provide service to destinations other than the airport?
Yes, please call our customer service for price negotiation.

Can I ask for a child seat?
Of course, we can supply baby carrier, child seat or even a booster seat. Please indicate this request in your order.

For any further questions feel free to contact us on:
  • +36 30 649 4999 phone number, or
  • info@el-szallit.hu e-mail address, or
  • facebook.com/elszallit community page
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